Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and demographic details when you fill out forms, participate in contests, or sign up for newsletters and offers.
• Transaction Information: Details related to reservations, orders, billing, and payment.
• Device & Usage Information: IP address, browser type, device information, location data, and interaction behavior on our website or social media pages.
• Marketing Interactions: Responses to our campaigns, reviews, or surveys.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your reservations, orders, or loyalty program participation.
• To improve our menu, services, and customer experience.
• To send promotional messages, personalized offers, and updates about new launches, events, or discounts.
• To serve targeted advertisements on social media, search engines, and partner websites.
• To analyze customer behavior and trends for marketing purposes.
• To comply with legal obligations and protect against fraud or misuse.

Note: By submitting your information through our forms, website, or digital platforms, you consent to receive communication via SMS, email, WhatsApp, or social media regarding our offers and updates.

3. Advertising & Promotions

• Your information may be used to display personalized ads and promotional messages through our advertising partners (e.g., Meta, Google, etc.).
• We may use data analytics tools to measure ad effectiveness and improve campaign performance.
• Promotional offers are subject to change without prior notice and are valid only during the period specified in the communication.

Terms and Conditions apply to all offers, deals, and campaigns. Please refer to our promotional materials for specific details.

4. Sharing Your Information

We do not sell your personal data. However, we may share limited information with:

• Trusted service providers (e.g., delivery partners, payment gateways, marketing agencies) who assist in our operations.
• Advertising partners to display relevant ads.
• Legal authorities if required to comply with law or protect our rights.

All third parties are bound by confidentiality agreements and are only authorized to use data as per our instructions.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data anytime by contacting us.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Opt-out of promotional or marketing communications.
• Withdraw consent for data usage for advertising.

To exercise these rights, please email us at spsgrventurespvtltd@gmail.com or contact us directly at our café.

7. Security Measures

We implement industry-standard safeguards to protect your data from unauthorized access, disclosure, or misuse. However, please note that no system is completely secure, and we cannot guarantee absolute protection of information transmitted online.

8. Policy Updates

Aromas Café and Lounge reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.